If you do not see an answer to your question below, check out our Knowledge Base for more help. Support hours are: Monday thru Friday, 9am - 6pm PST Saturday thru Sunday, 9am - 12pm PST.
Is codeSpark Academy free?
You have a 7 day free trial after you agree to the monthly subscription. You
will be charged once the trial expires.
Why a subscription?
We want to continue teaching and inspiring kids around the world for a long time. The new
subscription plan is the best way to deliver high-quality and super fun educational content
that keeps children learning and creating month after month. In addition, we can avoid
annoying in-game advertisements and in-app purchases.
How often will I be billed?
Your billing cycle is determined by the date that you subscribe as well as the membership
option you select. For a monthly subscription, your renewal date is one month from your purchase date.
How do I cancel?
We’re sorry to see you go! Our learning app has a ton of different content so please have your
child explore for all seven days of the trial so they get a chance to solve puzzles, make games
and learn about automation.
If after your trial you’d still like to cancel your subscription to codeSpark Academy then please
follow these directions:
Apple App Store (iOS) - cancel your subscription here. Google Play Store (Android) - cancel your
subscription here. If the cancellation button does not appear,
please contact us at firstname.lastname@example.org with your
Google Play ID from your original e-receipt (the number begins with “GPA”) so we can manually cancel for you. Our website - cancel your subscription by logging into your account.
If I purchase a codeSpark Academy subscription on iOS, will it work on Android (and vice versa)?
Yes! One codeSpark Academy subscription can be used on either an iOS or Android device.
I’ve downloaded codeSpark Academy with The Foos but it doesn’t load. What should I do?
You may have a firewall in place that is blocking access to codeSpark Academy with The Foos. Make
sure to make these allowances in your firewall:
(port 80 and 443 on all)
If you are still experience problems, email email@example.com with a description
of the problem, what device/platform you’re using, and any screenshots you may have.
I purchased a subscription but can’t login! What do I do?
If you purchased a subscription, first try using the “Restore Purchases” option
on the bottom right of the paywall screen. Our servers should detect your purchase and
then give you access to the game. You can start playing now or you can create a username
and password to sign in on multiple devices.
To create a username to sign in on multiple devices:
Once you see the green play button, press the “Parents” icon on the top left screen.
Enter you birth date.
Switch to the “Account” tab and press “Register”.
Create your username and password.
I saw that codeSpark Academy comes with free iMessage stickers? How do I get them?
If you’ve downloaded the latest version codeSpark Academy onto your iOS device, you
will also get our fun sticker pack for iMessage.
codeSpark Academy with The Foos is the expanded, subscription-based edition
of the award-winning coding app, The Foos. In early September 2016,
The Foos became codeSpark Academy, and all current players must update
their app in order to use the product.
codeSpark Academy with The Foos will have several exciting NEW features that
are updated regularly with new content every month:
More puzzles and games
Personalized Daily Activities
Brand New Menu and Map
More tutorial videos
Do you offer a free trial of codeSpark Academy with The Foos?
The monthly subscription comes with a 7-day free trial. Once the trial
has ended you will be charged.
How many children may I register per account?
You can register up to three children on one codeSpark Academy account. You
can register them after purchasing your subscription. Children can customize
their avatars and usernames at any time. Multiple children can use codeSpark
Academy at the same time, provided they are using different devices.
For which age range is codeSpark Academy with The Foos best suited?
codeSpark Academy with The Foos is geared toward children ages 5-9, however we’ve
seen kids older than 9 have a blast playing the game (they tend to go through
the puzzles quickly and then spend most of their time coding levels). We’ve also seen
kids younger than 4 play codeSpark Academy, but they would usually need some help
from a grown-up.
Does codeSpark Academy collect any private data on my child?
Nope. We are COPPA-compliant and do not collect any private data on our kid coders.
Does codeSpark Academy allow any communication between players?
Players cannot send any messages to each other. The only communication between players
is to send a “thumbs up” or “thumbs down” rating on a community-created level. There are
NO OTHER means of communication between players.
How is codeSpark Academy girl-friendly?
Every girl is different, and codeSpark Academy created its girl characters with that thought in mind.
Girl characters in the game range from queens to police officers to astronauts. We specifically avoided
girl character tropes in games; our female Foos are never rescued and can solve their own problems
(with the help of the kid programmer).
Additionally, we continuously test codeSpark Academy with girl players in order to make sure
that the characters and gameplay appeal to them. We’re happy to say that our game is girl (and boy)
What does codeSpark Academy with The Foos teach?
codeSpark Academy teaches kids age 4-9 the basics of computer science.
Kids learn concepts such as:
Boolean logic & sorting
Variables (coming soon)
Are there any other activities or curriculum to support codeSpark Academy with The Foos?
Yes! We have unplugged activities and a 25-lesson curriculum available for
download in the “Resources” section.
My child is a pre-reader/ELL student/has a reading disability. Can I still use codeSpark Academy with The Foos?
Yes! codeSpark Academy with The Foos does not use words to teach coding basics.
The game is completely visual based, allowing kids of all abilities to play and learn.
What are “Game Kits”?
We realized that a lot of kids who start the Foo Studio Game Maker had trouble coming
up with games to make. Game Kits are “paint-by-numbers” tutorials that guide kids through
creating a game - blocks and code will be sketched out for kids to fill in to create some seriously cool games.
Is codeSpark Academy with The Foos available for schools?
codeSpark Academy is free for public schools and non-profit organizations. To set up a
school/teacher account, you need to first set up a codeSpark Academy Teacher Dashboard
account at dashboard.codespark.com.
I have other questions. Is there a contact email?
If you have any other questions, send an email to our support team
Our support team is available Monday thru Friday from 9am - 6pm.
Can I purchase a gift subscription for myself if I already have a subscription?
Yes, but if you have an active subscription or trial you will need to make sure you
to cancel your current trial or subscription so you are not double-charged.
How do I apply a gift code to an already active account?
If you have an active subscription or trial, you will need to make sure you cancel
so you are not double charged. When your trial or subscription expires you will be able to
apply your gift code to your current account. Your child’s progress will not be lost when
you apply the new gift subscription.
How do I redeem my gift code?
Please follow these instructions to add your membership to your account.
Enter your email address on the popup that displays.
If you have an account, you will be prompted to login.
If you do not have an account, you will be prompted to register.
Log in or register for an account.
On the next page, fill out your name and click Complete Order.
Your gift code should now be applied to your account. If you continue to experience issues,
please contact us at firstname.lastname@example.org with your gift code so we can further assist you.
Do I have to purchase more than one gift code if I have more than one child?
Just like our regular subscription, you can have up to three profiles for one account,
so you’ll only need one subscription for up to three children per household.
Can I purchase a gift via iTunes or Google Play Store?
We do not have the ability to gift subscriptions via app stores. You can only purchase a
gift subscription here on our website.
Can I just purchase a Glitch?
Yes! You can purchase a Glitch plush and other codeSpark merchandise at shop.codespark.com.
If I don’t live in the USA, can I purchase a lifetime membership gift?
Yes, you can purchase a Lifetime Membership gift if you live outside of the US. However, we do
not deliver to addresses outside of the US & Canada, so you will receive the membership gift code but not
the physical gift package.
Is the gift subscription auto-renewing?
Gift subscriptions do not auto-renew. You will only be charged when you make your initial
purchase and will not be charged at the end of the 6-month or yearly subscription. Lifetime memberships are
a one-time charge for the entirety of the life of the app.